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Gas network

We ensure a reliable supply – from Lower Saxony to Lake Constance.
 

Telecommunications network

Our fibre optics network provides a telecommunications infrastructure with strong broadband performance.

The future of energy

We are preparing our networks for the transmission of climate-neutral, green gases and hydrogen.

About us

Learn more about our company.

Vision

Where we want to go and how we would like to develop.

Open positions

Become part of our team – here you will find our open positions!
 

Working at terranets bw

How we work, what we offer and how you can make a difference.
 

Our locations

Discover more about the work at all nine locations.
 

Internships and training

Discover what we offer in way of internships, traineeships and apprenticeships.

Current gas supply situation

As an operator of critical gas supply infrastructure, we would like to inform you about the current situation. 

Hydrogen initiative for BW

We are committed to connecting Baden-Württemberg to the European hydrogen infrastructure.

Emergency no. +49 711 7812 1220

Hazardous Incident Ordinance info. for Sandhaus Gas Storage Facility & Natural Gas Safety Data Sheet

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Data protection – for your security when visiting our website

We, terranets bw GmbH, take the protection of your personal data very seriously. We therefore strictly comply with the laws on data protection and data security when processing your personal data.

Who is responsible for processing my data?

The responsible organisation for processing your data is:

terranets bw GmbH
Am Wallgraben 135
70565 Stuttgart

Tel +49 (711) 7812-0
Fax +49 (711) 7812-1296
Mail info[at]terranets-bw.de

If you have questions, suggestions or complaints, you can reach us using the contact details shown above.

How can I reach the Data Protection Officer?

If you have further questions regarding the processing of your personal data or in the case of information requests, please contact our Data Protection Officer:

Alexander Menges

Company Data Protection Officer

Alexander Menges

datenschutz[at]terranets-bw.de
+49 711 7812 1312

Contact now

Data protection information

The data protection information is not exhaustive. In the individual case we will inform you about the relevant data protection information.

  • Data protection information for using the website of terranets bw GmbH

    Data protection information for using the website of terranets bw GmbH

    As of September 2022

    Data protection information - for your security when visiting our website

    We, terranets bw GmbH, take the protection of your personal data very seriously. In the following declaration, we wish to inform you what personal data we collect when you visit our website, how we process this data and what rights you have in connection with your personal data.

    Who is responsible for processing my data?

    The responsible organisation for processing your data is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Tel +49 (711) 7812-0
    Fax +49 (711) 7812-1296
    Mail info[at]terranets-bw.de

    If you have questions, suggestions or complaints, you can reach us using the contact details shown above.

    How can I reach the Data Protection Officer?

    If you have further questions regarding the processing of your personal data or in the case of information requests, please contact our Data Protection Officer:

    Alexander Menges
    Company Data Protection Officer

    Tel +49 (711) 7812-1312
    Fax +49 (711) 7812-3124
    Mail datenschutz[at]terranets-bw.de

    How is my data processed when I visit the website?

    We collect and process your data only when you have given us your consent to process your data or if processing is legally permissible.

    Collection of technically necessary data and logfiles

    If you visit our website purely for informational reasons, do not register or transmit data in any other way (e.g. via a contact form), we collect the data that your browser transmits to us. In detail, this is the following data:

    • IP address
    • Date and time of the enquiry
    • Time zone difference to Greenwich Mean Time (GMT)
    • Content of the request (specific page)
    • Access status/http status code
    • Respective transmitted data volume
    • Website from which you are visiting us (referrer URL)
    • Website that you visit
    • Browser type and version used 
    • Operating system and its interface
    • Language and version of browser software

    The collection and processing of this data occurs in order to display our website, to guarantee stability, to improve our website and for security reasons. The lawful basis for this processing is Article 6 (1 f) of the GDPR. The data is deleted as soon as it is no longer needed for the above-mentioned purposes. In the case that an IP address is saved, deletion or anonymization occurs after 7 days at the latest. Collection of this data as well as storage of the data in logfiles is absolutely necessary to operate the website. An opportunity for the user to object does not therefore exist.

    Use of cookies

    Furthermore, cookies are used when using our website. Cookies are small text files that we store on your computer and through which certain information flows to the respective place setting the cookie. Cookies are always assigned to the browser. It is not possible to run programs or transmit viruses to your PC by using cookies.

    You can configure your browser settings as you wish and, for example, reject third-party or all cookies. However, this can mean that you cannot use all our website functions. It is also possible for you to delete all cookies by using the settings of your browser at any time.

    Our website uses the following types of cookies: 

    Use of technically necessary cookies

    We use technically necessary cookies in order to perform the following functions of our internet offer:

    • IP address
    • Website that you visit

    The lawful basis for this data processing is Article 6 (1 f) of the GDPR. The use of these cookies serves to facilitate your use of our website. Some functions on our website do not work without the use of cookies and it would therefore not be possible to offer them. Our legitimate interest in the processing of cookies results from the above-mentioned purposes. You can delete cookies using your browser settings.

    Web analysis by Matomo (formerly PIWIK)

    On our website we use the open-source software Matomo (formerly PIWIK) to analyse the surfing behaviour of our users. The software places a cookie on your computer (please see above for cookies). If single pages of our website are viewed, the following data is tracked:

    • Two bytes of the IP address of the user´s system
    • Website that you visit
    • Website from which you visit us (referrer)
    • Subpages that are viewed on the visited website 
    • Duration of website visit
    • Frequency of website visits

    The software runs exclusively on the servers of our website. The information about your use of this internet offer generated by the cookie is also stored on our own servers located at our company in Germany. Storage of personal data that has possibly been collected occurs only at this place. Data is not transferred to third parties.

    The software is set in such a way that complete IP addresses are not stored, but that 2 bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, assignment of the shortened IP address to the user computer is no longer possible.

    The lawful basis for this processing is Article 6 (1 f) of the GDPR. Using the open-source software tool Matomo enables us to analyse your surfing behaviour. By evaluating the data, we are able to compile information about the use of individual components of our website. This helps us to continually improve our website and its user-friendliness. Our legitimate interest in processing the data also lies in these purposes. By anonymising the IP address, your interest in protecting your personal data is also sufficiently taken into account.

    The cookies are deleted as soon as they are no longer needed for our recording purposes. This is the case after three months at the latest.

    Further information on the privacy settings in Matomo software are available at the following link: https://matomo.org/docs/privacy/

    Use of the registration function for the Grid User Data Portal of terranets bw GmbH

    To use our Grid User Data Portal requires registration. Use of the Grid User Data Portal is voluntary. To create access, necessary personal data is queried in the registration form, namely:

    • Salutation, title, family name, first name
    • Department
    • Business address
    • Business contact details (telephone, fax, email)

    The following data is stored in the Grid User Portal when creating the account:

    • User name, password (hash value)
    • Email address
    • Salutation
    • Fist name, family name
    • Link to the organisation

    The lawful basis for the data processing is Article 6 (1 a) of the GDPR. Specification of the data in the registration form is necessary to set up a login to the Grid User Data Portal for you. The other processed personal data serves to prevent a misuse of the Grid User Data Portal and to ensure the security of our IT systems. Within the framework of registration, you have consented to the data processing.

    You may revoke your consent at any time by email to netzzugang[at]terranets-bw.de. Revocation has the consequence that your account will be deleted. The lawfulness of the data processing up to the point of revocation remains unaffected. The data queried within the framework of the registration process will be stored for the purpose of administrating your portal access until you revoke your consent. The personal data collected additionally will be deleted after seven days at the latest.

    Use of a contact form

    If you contact us via a form on www.terranets-bw.de, this takes place in principle with a 128-bit encryption.

    The data entered in the input mask is transmitted to us and stored, namely:

    • Salutation, first name, family name
    • If necessary, company where you are employed
    • Email address
    • If necessary, telephone and fax number

    At the point in time you send the message, the following data will also be stored:

    • User IP address
    • Date and time of the contact

    Alternatively, it is possible to contact us via the email address provided, but you should note that you must then take your own security measures to guarantee the confidentiality of your message. In this case your personal data transmitted by email will be stored.

    The lawful basis for the data processing is, depending on the content of your enquiry, Article 6 (1 b, f or a) of the GDPR. The processing of personal data from the input mask serves solely to process the contact. The necessary legitimate interest in processing the data also lies in this purpose. Other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our IT systems.

    The data you send us with your enquiry will be deleted after achieving the respective purpose. As a rule, the purpose is fulfilled as soon as the respective conversation is ended. This will be regularly the case when it can be inferred from the circumstances that the facts in questions have been conclusively clarified. Insofar as the transmitted enquiry refers to a contract concluded with us, your enquiry will be deleted as stated in the data protection information of the respective contract.

    Newsletter

    You have the opportunity to subscribe to newsletter on our website. Should you do this, we will inform you in regular intervals about the topics stipulated in the newsletter registration. In order to subscribe to a newsletter, you must provide us with a valid email address and register for the newsletter. Subsequently, we test your email address to be sure that you are actually the owner of this email address or whether you have access to the email account given (double opt-in procedure). We use your email address solely for sending the newsletter. For verification purposes, we also log your IP address, the date and the time of your registration within the framework of the registration process in order to prevent misuse and to ensure the security of our IT systems.

    For the newsletter registration we use the software tool Clever Reach on our website. Clever Reach processes your data solely to fulfil the above-mentioned purposes and solely under the control of terranets bw based on the agreement governing order processing and exclusively for the purposes set out in this data protection declaration.

    The data collected during the order process for a newsletter is not combined with other data collected via our website. The lawful basis for the data processing is the consent you granted to receive the newsletter (Article 6 (1 a) of the GDPR). If you no longer wish to receive a newsletter, you can unsubscribe from the newsletter at any time. You can revoke receipt of the newsletter by email at any time:

    With this email you revoke your consent to receive the particular newsletter. The lawfulness of the data processing up to the time of revocation remains unaffected.

    The data collected in connection with a newsletter will be deleted 3 years after the end of the year in which you revoked your consent. Additional personal data collected during the registration process will be deleted after seven days at the latest.

    Processing your data due to legal requirements

    Insofar as we are subject to legal requirements that make it necessary to further process your data, we will also process your data for the respective purposes required by law. The lawful basis for this data processing is Article 6 (1 c) of the GDPR in connection with the standard that contains the respective legal obligation.

    Further processing of your data based on your consent

    In addition to the purposes explicitly set out here, your data is further processed if and insofar as you have granted your consent to said data processing in accordance with Article 6 (1 a) of the GDPR. The purposes for processing the data result from the respective consent granted.

    What categories of recipient is my data transmitted to?

    We treat your data confidentially. Within terranets bw GmbH only departments and employees receive access to your data that require the data in order to fulfil the above-mentioned purposes.

    Personal data is only passed on to third parties should this be required for the above-mentioned purposes and legally permissible or you have granted prior consent.

    In addition to the recipients specifically named above, we use the help of other service providers to fulfil our obligations (order processors). The following categories of recipient can receive data:

    • IT service providers
    • Disposal of files and data media
    • Authorities

    terranets bw GmbH is part of the company EnBW. Personal data is transmitted to other group companies only when a lawful basis for this exists and it is required for one of the above-mentioned purposes.

    What do I have to consider from a data protection perspective when using links?

    Our website can contain links to other providers which are out of the scope of our data protection provisions.

    What about the security of my data?

    terranets bw GmbH takes technical and organisational security measures in accordance with current state-of-the-art technology in order to protect the data you place at our disposal from coincidental or intentional manipulation, loss, destruction or from access by unauthorized persons. Our security measures are continually improved according to technological development.

    What about minor´s data?

    We strongly encourage parents and legal guardians to accompany the online activities of their children. Minors should not transmit personal data to without the consent of their parents or guardians. We do not knowingly request and process personal data from minors.

    What rights do I have in relation to my data? 

    With regard to the processing of your personal data, according to Article 15 of the GDPR you have the right to request information on the data processed by us concerning you. Furthermore, you have the right to rectification of your data according to Article 16 of the GDPR or according to Article 17 of the GDPR to deletion of your data and to restriction of the processing according to Article 18 of the GDPR. Moreover, you have the right according to Article 20 of the GDPR to receive the personal data you have provided to us in a structured, commonly used and machine-readable format. Regarding the rights to access to information, the exception according to Section 34 of the Federal Data Protection Act shall apply and regarding the right to erasure the exceptions of Section 35 of the Federal Data Protection Act.

    RIGHT TO OBJECT Article 21 of the GDPR

    Insofar as we process your data based on a legitimate interest (Article 6 (1 f) of the GDPR) or to perform a task carried out in the public interest (Article 6 (1 e) of the GDPR) and if grounds against this processing arise from your particular situation, you have the right to object to this processing according to Article 21 (1) of the GDPR. In the case of an objection, we will no longer process your data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or the processing serves the establishment, exercise or defence of legal claims.

    According to Article 21 (2 and 3) of the GDPR you have the right – without restriction - to object to any kind of processing for direct marketing purposes.

    You may submit your revocation to us without any form requirements at any time. To enable us to best process your revocation, we kindly ask you to use the contact details given above.

    Please note that only you yourself can implement an objection to the use of tracking procedures on our website. It is technically not possible to execute this centrally. We have added an explanation for you above for every tracking procedure where you must implement the objection yourself. 

    Can I revoke consent that I have given?

    Insofar as we process your data based on consent given by you, you have the right to withdraw ("revoke”) your consent at any time. Your data will then no longer be processed for the purposes contained in the consent. Please note that the lawfulness of data processing occurring before revocation, remains unaffected by the revocation. Please refer to previous information or information in the respective consent regarding how you can declare your revocation in detail.   

    Do I have the right to lodge a complaint with a supervisory authority?

    Insofar as you are of the opinion that the processing of your personal data infringes the applicable law, you may lodge a complaint with a data protection supervisory authority according to Article 77 of the GDPR at any time. This does not affect other rights to administrative or judicial remedies.

    Must I provide the data or is provision of data necessary for contract conclusion?

    With the exception of technically required data for displaying our website, any provision of data by you is voluntary. Should this be different in exceptional cases, this is explicitly mentioned in the corresponding place in this declaration.

    Can this information be changed? And if so, how will I be informed?

    As our data processing is subject to changes, we will also adjust our data protection declaration from time to time. You will find the respective current status of our data protection declaration here.

  • Data protection information for using the website of terranets bw GmbH

    Data protection information for using the website of terranets bw GmbH

    As of September 2022

    Data protection information - for your security when visiting our website

    We, terranets bw GmbH, take the protection of your personal data very seriously. In the following declaration, we wish to inform you what personal data we collect when you visit our website, how we process this data and what rights you have in connection with your personal data.

    Who is responsible for processing my data?

    The responsible organisation for processing your data is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Tel +49 (711) 7812-0
    Fax +49 (711) 7812-1296
    Mail info[at]terranets-bw.de

    If you have questions, suggestions or complaints, you can reach us using the contact details shown above.

    How can I reach the Data Protection Officer?

    If you have further questions regarding the processing of your personal data or in the case of information requests, please contact our Data Protection Officer:

    Alexander Menges
    Company Data Protection Officer

    Tel +49 (711) 7812-1312
    Fax +49 (711) 7812-3124
    Mail datenschutz[at]terranets-bw.de

    How is my data processed when I visit the website?

    We collect and process your data only when you have given us your consent to process your data or if processing is legally permissible.

    Collection of technically necessary data and logfiles

    If you visit our website purely for informational reasons, do not register or transmit data in any other way (e.g. via a contact form), we collect the data that your browser transmits to us. In detail, this is the following data:

    • IP address
    • Date and time of the enquiry
    • Time zone difference to Greenwich Mean Time (GMT)
    • Content of the request (specific page)
    • Access status/http status code
    • Respective transmitted data volume
    • Website from which you are visiting us (referrer URL)
    • Website that you visit
    • Browser type and version used 
    • Operating system and its interface
    • Language and version of browser software

    The collection and processing of this data occurs in order to display our website, to guarantee stability, to improve our website and for security reasons. The lawful basis for this processing is Article 6 (1 f) of the GDPR. The data is deleted as soon as it is no longer needed for the above-mentioned purposes. In the case that an IP address is saved, deletion or anonymization occurs after 7 days at the latest. Collection of this data as well as storage of the data in logfiles is absolutely necessary to operate the website. An opportunity for the user to object does not therefore exist.

    Use of cookies

    Furthermore, cookies are used when using our website. Cookies are small text files that we store on your computer and through which certain information flows to the respective place setting the cookie. Cookies are always assigned to the browser. It is not possible to run programs or transmit viruses to your PC by using cookies.

    You can configure your browser settings as you wish and, for example, reject third-party or all cookies. However, this can mean that you cannot use all our website functions. It is also possible for you to delete all cookies by using the settings of your browser at any time.

    Our website uses the following types of cookies: 

    Use of technically necessary cookies

    We use technically necessary cookies in order to perform the following functions of our internet offer:

    • IP address
    • Website that you visit

    The lawful basis for this data processing is Article 6 (1 f) of the GDPR. The use of these cookies serves to facilitate your use of our website. Some functions on our website do not work without the use of cookies and it would therefore not be possible to offer them. Our legitimate interest in the processing of cookies results from the above-mentioned purposes. You can delete cookies using your browser settings.

    Web analysis by Matomo (formerly PIWIK)

    On our website we use the open-source software Matomo (formerly PIWIK) to analyse the surfing behaviour of our users. The software places a cookie on your computer (please see above for cookies). If single pages of our website are viewed, the following data is tracked:

    • Two bytes of the IP address of the user´s system
    • Website that you visit
    • Website from which you visit us (referrer)
    • Subpages that are viewed on the visited website 
    • Duration of website visit
    • Frequency of website visits

    The software runs exclusively on the servers of our website. The information about your use of this internet offer generated by the cookie is also stored on our own servers located at our company in Germany. Storage of personal data that has possibly been collected occurs only at this place. Data is not transferred to third parties.

    The software is set in such a way that complete IP addresses are not stored, but that 2 bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, assignment of the shortened IP address to the user computer is no longer possible.

    The lawful basis for this processing is Article 6 (1 f) of the GDPR. Using the open-source software tool Matomo enables us to analyse your surfing behaviour. By evaluating the data, we are able to compile information about the use of individual components of our website. This helps us to continually improve our website and its user-friendliness. Our legitimate interest in processing the data also lies in these purposes. By anonymising the IP address, your interest in protecting your personal data is also sufficiently taken into account.

    The cookies are deleted as soon as they are no longer needed for our recording purposes. This is the case after three months at the latest.

    Further information on the privacy settings in Matomo software are available at the following link: https://matomo.org/docs/privacy/

    Use of the registration function for the Grid User Data Portal of terranets bw GmbH

    To use our Grid User Data Portal requires registration. Use of the Grid User Data Portal is voluntary. To create access, necessary personal data is queried in the registration form, namely:

    • Salutation, title, family name, first name
    • Department
    • Business address
    • Business contact details (telephone, fax, email)

    The following data is stored in the Grid User Portal when creating the account:

    • User name, password (hash value)
    • Email address
    • Salutation
    • Fist name, family name
    • Link to the organisation

    The lawful basis for the data processing is Article 6 (1 a) of the GDPR. Specification of the data in the registration form is necessary to set up a login to the Grid User Data Portal for you. The other processed personal data serves to prevent a misuse of the Grid User Data Portal and to ensure the security of our IT systems. Within the framework of registration, you have consented to the data processing.

    You may revoke your consent at any time by email to netzzugang[at]terranets-bw.de. Revocation has the consequence that your account will be deleted. The lawfulness of the data processing up to the point of revocation remains unaffected. The data queried within the framework of the registration process will be stored for the purpose of administrating your portal access until you revoke your consent. The personal data collected additionally will be deleted after seven days at the latest.

    Use of a contact form

    If you contact us via a form on www.terranets-bw.de, this takes place in principle with a 128-bit encryption.

    The data entered in the input mask is transmitted to us and stored, namely:

    • Salutation, first name, family name
    • If necessary, company where you are employed
    • Email address
    • If necessary, telephone and fax number

    At the point in time you send the message, the following data will also be stored:

    • User IP address
    • Date and time of the contact

    Alternatively, it is possible to contact us via the email address provided, but you should note that you must then take your own security measures to guarantee the confidentiality of your message. In this case your personal data transmitted by email will be stored.

    The lawful basis for the data processing is, depending on the content of your enquiry, Article 6 (1 b, f or a) of the GDPR. The processing of personal data from the input mask serves solely to process the contact. The necessary legitimate interest in processing the data also lies in this purpose. Other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our IT systems.

    The data you send us with your enquiry will be deleted after achieving the respective purpose. As a rule, the purpose is fulfilled as soon as the respective conversation is ended. This will be regularly the case when it can be inferred from the circumstances that the facts in questions have been conclusively clarified. Insofar as the transmitted enquiry refers to a contract concluded with us, your enquiry will be deleted as stated in the data protection information of the respective contract.

    Newsletter

    You have the opportunity to subscribe to newsletter on our website. Should you do this, we will inform you in regular intervals about the topics stipulated in the newsletter registration. In order to subscribe to a newsletter, you must provide us with a valid email address and register for the newsletter. Subsequently, we test your email address to be sure that you are actually the owner of this email address or whether you have access to the email account given (double opt-in procedure). We use your email address solely for sending the newsletter. For verification purposes, we also log your IP address, the date and the time of your registration within the framework of the registration process in order to prevent misuse and to ensure the security of our IT systems.

    For the newsletter registration we use the software tool Clever Reach on our website. Clever Reach processes your data solely to fulfil the above-mentioned purposes and solely under the control of terranets bw based on the agreement governing order processing and exclusively for the purposes set out in this data protection declaration.

    The data collected during the order process for a newsletter is not combined with other data collected via our website. The lawful basis for the data processing is the consent you granted to receive the newsletter (Article 6 (1 a) of the GDPR). If you no longer wish to receive a newsletter, you can unsubscribe from the newsletter at any time. You can revoke receipt of the newsletter by email at any time:

    With this email you revoke your consent to receive the particular newsletter. The lawfulness of the data processing up to the time of revocation remains unaffected.

    The data collected in connection with a newsletter will be deleted 3 years after the end of the year in which you revoked your consent. Additional personal data collected during the registration process will be deleted after seven days at the latest.

    Processing your data due to legal requirements

    Insofar as we are subject to legal requirements that make it necessary to further process your data, we will also process your data for the respective purposes required by law. The lawful basis for this data processing is Article 6 (1 c) of the GDPR in connection with the standard that contains the respective legal obligation.

    Further processing of your data based on your consent

    In addition to the purposes explicitly set out here, your data is further processed if and insofar as you have granted your consent to said data processing in accordance with Article 6 (1 a) of the GDPR. The purposes for processing the data result from the respective consent granted.

    What categories of recipient is my data transmitted to?

    We treat your data confidentially. Within terranets bw GmbH only departments and employees receive access to your data that require the data in order to fulfil the above-mentioned purposes.

    Personal data is only passed on to third parties should this be required for the above-mentioned purposes and legally permissible or you have granted prior consent.

    In addition to the recipients specifically named above, we use the help of other service providers to fulfil our obligations (order processors). The following categories of recipient can receive data:

    • IT service providers
    • Disposal of files and data media
    • Authorities

    terranets bw GmbH is part of the company EnBW. Personal data is transmitted to other group companies only when a lawful basis for this exists and it is required for one of the above-mentioned purposes.

    What do I have to consider from a data protection perspective when using links?

    Our website can contain links to other providers which are out of the scope of our data protection provisions.

    What about the security of my data?

    terranets bw GmbH takes technical and organisational security measures in accordance with current state-of-the-art technology in order to protect the data you place at our disposal from coincidental or intentional manipulation, loss, destruction or from access by unauthorized persons. Our security measures are continually improved according to technological development.

    What about minor´s data?

    We strongly encourage parents and legal guardians to accompany the online activities of their children. Minors should not transmit personal data to without the consent of their parents or guardians. We do not knowingly request and process personal data from minors.

    What rights do I have in relation to my data? 

    With regard to the processing of your personal data, according to Article 15 of the GDPR you have the right to request information on the data processed by us concerning you. Furthermore, you have the right to rectification of your data according to Article 16 of the GDPR or according to Article 17 of the GDPR to deletion of your data and to restriction of the processing according to Article 18 of the GDPR. Moreover, you have the right according to Article 20 of the GDPR to receive the personal data you have provided to us in a structured, commonly used and machine-readable format. Regarding the rights to access to information, the exception according to Section 34 of the Federal Data Protection Act shall apply and regarding the right to erasure the exceptions of Section 35 of the Federal Data Protection Act.

    RIGHT TO OBJECT Article 21 of the GDPR

    Insofar as we process your data based on a legitimate interest (Article 6 (1 f) of the GDPR) or to perform a task carried out in the public interest (Article 6 (1 e) of the GDPR) and if grounds against this processing arise from your particular situation, you have the right to object to this processing according to Article 21 (1) of the GDPR. In the case of an objection, we will no longer process your data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or the processing serves the establishment, exercise or defence of legal claims.

    According to Article 21 (2 and 3) of the GDPR you have the right – without restriction - to object to any kind of processing for direct marketing purposes.

    You may submit your revocation to us without any form requirements at any time. To enable us to best process your revocation, we kindly ask you to use the contact details given above.

    Please note that only you yourself can implement an objection to the use of tracking procedures on our website. It is technically not possible to execute this centrally. We have added an explanation for you above for every tracking procedure where you must implement the objection yourself. 

    Can I revoke consent that I have given?

    Insofar as we process your data based on consent given by you, you have the right to withdraw ("revoke”) your consent at any time. Your data will then no longer be processed for the purposes contained in the consent. Please note that the lawfulness of data processing occurring before revocation, remains unaffected by the revocation. Please refer to previous information or information in the respective consent regarding how you can declare your revocation in detail.   

    Do I have the right to lodge a complaint with a supervisory authority?

    Insofar as you are of the opinion that the processing of your personal data infringes the applicable law, you may lodge a complaint with a data protection supervisory authority according to Article 77 of the GDPR at any time. This does not affect other rights to administrative or judicial remedies.

    Must I provide the data or is provision of data necessary for contract conclusion?

    With the exception of technically required data for displaying our website, any provision of data by you is voluntary. Should this be different in exceptional cases, this is explicitly mentioned in the corresponding place in this declaration.

    Can this information be changed? And if so, how will I be informed?

    As our data processing is subject to changes, we will also adjust our data protection declaration from time to time. You will find the respective current status of our data protection declaration here.

  • Data protection information for the use of YouTube videos on the terranets bw GmbH website

    Data protection information for the use of YouTube videos on the terranets bw GmbH website

    As of December 2022

    Data protection information for the use of Youtube videos on the terranets bw website

    For the integration of videos, the terranets bw website uses the provider YouTube LLC , 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Normally, when you access a page with embedded videos, your IP address is already sent to YouTube and cookies are installed on your computer. terranets bw has, however, embedded the YouTube videos on the website with an extended data protection mode (in this case YouTube still makes contact with Google´s DoubleClick service, but according to Google´s data protection declaration, personal data is not evaluated in the process). This means that YouTube no longer stores information on visitors unless they watch the video. If you click on the video, your IP address is transmitted to YouTube and YouTube is informed that you have watched the video. If you are logged in to YouTube, this information is also allocated to your user account.
    We have no knowledge nor influence on the possible collection and use of your data by YouTube. Further information is available in YouTube´s data protection declaration at www.google.de/intl/de/policies/privacy/. In addition, our general depiction refers to the general handling and deactivation of cookies within this data protection declaration.

  • Data protection information in connection with processing business contact data

    Data protection information in connection with processing business contact data

    As of: January 2019

    Data protection information related to processing business contact data

    The protection of your data is very important to us. We are therefore pleased to inform you below about how we process your data in connection with processing business contact data.

    1. Who is responsible for data processing?

    The responsible organisation in the sense of data protection legislation is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr. Alexander Menges using the contact data below:
    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? What is the source of this data?

    We process the personal data that you supply to us when you conclude a contract (e. g. conclusion of a shipping or service contract) or when a contractual relationship is initiated. We also process the data we receive from you for the purpose of making or maintaining contact (e. g. when exchanging business cards) or for transmitting information on companies and products.

    This is on a regular basis the following data: salutation, where applicable title, surname and first name, (business) address, (business) contact data (email, telephone number, mobile telephone number, fax), if required business organisational data (name of company or authority, department, administrative office).

    We need this data

    • to initiate a contractual relationship with you or the company etc. you are employed by,
    • to fulfil a contract (if applicable, subsequent hereto) concluded with you or the company you are employed by,
    • to clarify an issue, e. g. exchange with authorities to obtain an approval under public law,
    • for the purpose of exchanging information and interests,
    • for the purpose of public relations and marketing (e. g. information about our company, products, projects and events) and/or
    • for the purpose of maintaining contact (e. g. sending greeting cards).

    Insofar as we have not collected your personal data directly from you, your data was passed to us either by third parties (e. g. colleagues) or we have collected your data from other sources, e. g. the website of the company or authority you are employed by.

    3. What is the legal basis for the processing?

    Insofar as a contractual relationship exists or is in the process of being concluded with the company or authority that you are employed by, the legal basis for processing your personal data is Art. 6 para. 1 sentence 1 lit. f) of the GDPR. We have a legitimate interest in processing your data because otherwise we would not be able to assert or fulfil our (pre)contractual rights and obligations.

    Art. 6 para. 1 sentence 1 lit. f) of the GDPR is also the legal basis for processing data insofar as we are clarifying an issue with you or the company etc. you are employed by. We have a legitimate interest in this case because otherwise it is not possible to operate our transmission system and our other facilities in compliance with the law or to enforce or fulfil our rights or other obligations.

    The legal basis for processing your data for the purpose of exchanging information and interests, for the purpose of public relations and marketing as well as for the purpose of maintaining contact is either Art. 6 para. 1 sentence 1 lit. a) of the GDPR, insofar as you have granted us your consent for these purposes, or Art. 6 para. 1 sentence 1 lit. f) of the GDPR. Our legitimate interest then lies in our interest in maintaining contact and fostering customer relationships with our (business) partners.

    4. How long will your data be stored?

    Your personal data will be stored by us for different periods of time depending on the purpose of the data processing. Insofar as your data is required for fulfilling a contract, your data will be stored until termination of the contract and beyond this for three years after the end of the year in which warranty or limitation periods expire. In the event that your data is processed by us in connection with establishing a contract that is then however not concluded, your data is stored for three years after the end of the year in which the contract negotiations were finally terminated.

    Insofar as your data is processed to clarify an open issue, your data is stored for three years after the end of the year in which the issue was finally clarified. If your data is stored in connection with a measure related to our facilities, your personal data is stored until final decommissioning and, if necessary, dismantling of our facilities. This is the only way to guarantee the technical safety and safe and secure operation of our facilities, which is in the public interest.

    If your data is stored for the purpose of exchanging information and interests, for the purpose of public relations and marketing or for the purpose of maintaining contact, the data is stored for three years after the end of the year in which we learn that you are no longer interested in exchanging information and interests or in making contact or in maintaining contact as part of our public relations and marketing measures, e. g. due to a change in employment or a revocation.

    In the event that additional statutory retention periods exist, e. g. under commercial or tax law, we will store your personal data for the duration of this retention obligation. On expiry of these retention periods, we will check whether there is a further necessity for processing.

    When these periods expire, the personal data will be deleted or destroyed respectively.

    5. In the case that we collect your data directly from you, we inform you about the following: Are you obliged to provide your data or is the provision necessary to conclude a contract? 

    It is neither legally nor contractually obligatory to provide your personal data. There is no obligation to provide your personal data. Insofar as we collect your data in order to conclude a contract with you or the company you are employed by, we require your data to process the contract.

    6. Passing on data

    Depending on the purpose of collecting the data (see number 2), it might happen that we pass on your personal data to various external bodies, as required.

    Insofar as we have collected your data to initiate a contractual relationship or to be able to fulfil a contract with you or the company you are employed by,  it can happen that we pass on your data to engineering companies, construction companies, authorities and other partners whose services we use to fulfil the contract,  in order to serve these purposes.

    If we have collected your data to clarify an open issue, it is possible that we pass on your data to engineering companies, construction companies, authorities and other partners whose services we use to clarify the issue, in order to serve this purpose.

    If your data was collected for the purpose of exchanging information and interests, for the purpose of public relations and marketing or for the purpose of maintaining contact, we pass on your data as necessary to the third parties we deploy for the purpose of exchanging information and interests, for the purpose of public relations and marketing or for the purpose of maintaining contact, e. g. marketing service providers, printing companies.

    Within our company, only those persons have access to your data who need your data within the scope of the tasks assigned to them.

    Insofar as we pass on your data to external parties, we conclude contractual provisions as a matter of principle with these parties to protect your personal data.

    7. Rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Insofar as the legal basis for processing your data is consent, you can withdraw your consent in accordance with Art. 7 para. 3 GDPR at any time.

    Right to object according to Art. 21 GDPR

    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.

    You have the right to object – without restriction - to any kind of processing for direct marketing purposes pursuant to Art. 21 para. 2 GDPR.

    Insofar as you have the opinion that the processing of your personal data violates applicable law, you may lodge a complaint with a data protection authority according to Art. 77 GDPR at any time.

    Data protection information business contact data - PDF

  • Data protection information for conducting video conferences and telephone conferences using Webex

    Data protection information for conducting video conferences and telephone conferences using Webex

    As of: July 2021

    Data protection information for conducting video conferences and telephone conferences using Webex 

    The protection of your data is very important to us. We are therefore pleased to inform you below about how we process your data in connection with video and/or telephone conferences ("online meetings"). For this purpose we use Cisco Webex meetings ("Webex") from Cisco Webex.

    1. Who is responsible for data processing?

    The responsible organisation in the sense of data protection legislation is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr. Alexander Menges using the contact data below:
    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose?

    For conducting online meetings using Webex, the following personal data of yours is processed: 

    Information about the user: salutation, if applicable title, first name, surname, telephone number (optional), email address, password, postal address (optional), avatar (optional)

    Meeting metadata: topic, description (optional), participant IP addresses, user agent identification, device/hardware information

    When dialling in by telephone: information on incoming and outgoing call number, country name, start and end time. If required, other connection data such as the IP address of the device can be stored.

    We need the data in order to be able to conduct online meetings via Webex. 

    The scope of the other personal data we process depends on what other data you provided when conducting the online meeting. Personal data can also be seen by the participants: participant list, chat, desktop sharing and camera. The audio and video function can be switched on and off manually in the default setting and during the meeting.

    3. What is the legal basis for the processing? 

    The legal basis for the processing is Art. 6 para. 1 p. 1 lit. f) GDPR. Our legitimate interest consists in the effective holding of online meetings.

    4. How long will your data be stored? 

    We generally delete personal data when there is no need for further storage. A need can exist in particular when the data is still required in order to fulfil contractual services, to be able to check, grant or defend against warranty and, if necessary, guarantee claims. In the event of statutory retention obligations, deletion can only be considered after expiry of the respective retention obligation.

    In detail, the deletion periods below are applicable in principle:
    Information about the user is deleted 7 years after termination of the service (contractual relationship). Meeting data is deleted 3 years after collection. 
    The data generated by the user is deleted 60 days after termination of the service. If the user deletes the data, it is not stored on the Webex platform.
    Files of the shared content are automatically deleted after each meeting. 
    Planned meetings, training sessions and other events are deleted from the user´s meeting list 90 days after the meeting ends.

    5. Are you obliged to provide your data or is the provision necessary to conclude a contract?

    It is neither legally nor contractually obligatory to provide your personal data. There is no obligation to provide your personal data. Should you not provide us with your personal data, this means in particular that we cannot conduct an online meeting with you. 

    6. Passing on data and data processing outside the European Union

    Personal data that is processed in connection with participating in an online meeting is, in principle, not passed on to third parties insofar as it is not specifically intended for passing on. Within our company and as a matter of principle, only those persons have access to your data who require it in order to properly process our application procedure.

    Nevertheless, personal data is only processed in a third country with regard to contractual data. The other personal data, in particular that of the meeting participants, is processed exclusively on servers within the EU.

    Another recipient of your data is, by necessity, the provider of Webex located in the USA. Your personal data is therefore also processed in a third country. We have concluded an agreement with the provider for the purpose of processing the order, which ensures that the data processing is conducted in a permissible manner.

    Moreover, so-called EU standard contractual clauses (SCC) were concluded. Cisco also has certified Binding Corporate Rules (BCR) from some European data protection authorities.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Insofar as the legal basis for processing your data is consent, you can withdraw your consent in accordance with Art. 7 para. 3 GDPR at any time.

    Right to object according to Art. 21 GDPR

    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
    You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Insofar as you have the opinion that the processing of your personal data violates applicable law, you may lodge a complaint with a data protection authority according to Art. 77 GDPR at any time.

    Data protection information for conducting video conferences and telephone conferences using Webex - PDF

  • Data protection information for events

    Data protection information for events

    As of: February 2019

    Data protection information for processing personal data within the scope of events

    The protection of your personal data is very important for us. We are therefore happy to inform you below how we process your personal data within the scope of events. 

    1. Who is responsible for data processing?

    The responsible organisation in the sense of data protection legislation is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr.  Alexander Menges using the contact data below:
    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? What is the source of this data?

    We process personal data that you have supplied to us within the scope of our business contact relationship (e. g. exchange of business cards) or that you provide us within the scope of organising or conducting an event. 
    This is on a regular basis the following data: salutation and, if necessary, title, surname and first name, (business) address, (business) contact data (email, telephone number, mobile telephone number, fax number), if applicable business organisational data (name of the company or authority, department, administrative office). At certain events, photos are taken and/or videos are made.

    We need this data to organise and hold events. Firstly, we process your data to send you an invitation for the event and to process your registration confirmation. 

    When you participate in one of our events, we process your personal data to hold the event, e. g. to create name badges for the event, or when needed, to send event documents and, if necessary, to write articles for our intranet or for our website.
    For individual events, we also use your data to create a participant list, which may be made available to the other participants within the scope of the event or sent to them.

    After our events, we process your personal data in order to send you invitations to future events and within the scope of statutory retention obligations, e. g. under tax law. 

    Insofar as we have not collected your personal data directly from you, your data was passed on to us either by third parties (e. g. by your colleagues) or we have collected your data by some other means, e. g. from the website of the company that you are employed by.

    Insofar as photos are taken and/or videos are made at our events, we shall inform you of this with the invitation and at the event itself. We also inform you about whether the photos and/or videos are to be used for internal purposes such as reporting on our intranet and/or for external uses such as a press release on our website. 

    3. What is the legal basis for the processing? 

    Insofar as you are interested in or attend one of our events, the legal basis for processing your personal data to send the invitation, process the registration confirmation, send the event documents and create name badges is Art. 6 para. 1 p. 1 lit. f) GDPR. We have a legitimate interest in processing the data because we are otherwise not able to inform you about the event and its content and the event and your participation would otherwise not be possible. Insofar as you participate in the event, we process your personal data such as also photos and videos, for example, on the basis of our legitimate interest according to Art. 6 para. 1 p. 1 lit f) GDPR. We have a legitimate interest in future communication with you within the scope of our business relationship and also in reporting about the event.

    Art. 6 para. 1 p. 1 lit. f) GDPR is also the legal basis for processing data insofar as we are clarifying an open issue regarding the event with you or the company you are employed by. We have a legitimate interest in this because otherwise it is not possible to fulfil our obligations within the scope of the event.
    The legal basis for creating and providing a participant list is your consent according to Art. 6 para. 1 p. 1 lit. a) GDPR, given when confirming your registration. You may withdraw this consent at any time (please see below). 

    4. How long will your data be stored?

    Your personal data will be stored by us for three years after the end of the year in which the event took place.

    Insofar as your data is processed to clarify an open issue, your data is stored for three years after the end of the year in which the issue was finally clarified. 

    If additional statutory retention periods exist, e. g. under commercial law or tax law, we will store your personal data for the duration of this retention obligation. On expiry of these retention periods, we will check whether there is further necessity for processing. 

    When these periods expire, your personal data will be deleted or destroyed, respectively. 

    5. In the case that we collect your data directly from you, we inform you about the following: Are you obliged to provide your data or is the provision necessary to participate in the event?

    It is neither legally nor contractually obligatory to provide your personal data. There is no obligation to provide your personal data. Your data is however required for holding the event and for your participation. 

    6. Passing on data 

    Within our company, only those persons have access to your data who need your data within the scope of the tasks assigned to them.
    In individual cases, it might happen that, depending on the type of event and venue, we pass on your personal data as required to various external places. 

    These external places are, where required, external service providers that support us in holding events. It is also necessary, when required, to pass on your data to conference venues in order to be able to hold the event there.

    Insofar as we pass on your data to external places, we conclude with these places contractual provisions to protect your personal data as a matter of principle unless your personal data is safeguarded in another way, e. g. by already existing statutory regulations.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Insofar as the legal basis for processing your data is consent, you can withdraw your consent in accordance with Art. 7 para. 3 GDPR at any time.

    Right to object according to Art. 21 GDPR

    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
    You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Right of withdrawal according to Art. 7 para. 3 GDPR

    Insofar as we process your data on the basis of your consent, you may withdraw this consent at any time. By withdrawing consent, the lawfulness of the processing that was carried out on the basis of the consent up to the point of withdrawal shall not be affected.

    Insofar as you have the opinion that the processing of your personal data violates applicable law, you may lodge a complaint with a data protection authority according to Art. 77 GDPR at any time.

    Datenschutzhinweise für die Verarbeitung von personenbezogenen Daten im Rahmen von Veranstaltungen - PDF

  • Data protection information for landowners and managers for existing pipelines

    Data protection information for landowners and managers for existing pipelines

    As of: July 2020

    Data protection information for land owners and managers

    The protection of your personal data is very important to us. We therefore process your data solely on the basis of statutory regulations. Below we inform you about how we process your personal data within the scope of obtaining and managing the rights of way for our high pressure natural gas pipeline network as well as our telecommunications network ("facilities"). 

    1. Who is responsible for data processing?

    The responsible organisation in the sense of data protection legislation is:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr.  Alexander Menges using the contact data below:
    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? What is the source of this data?

    We process, when required, the following personal data: surname and first name, academic title, name of birth, address and contact data, date of birth, bank account details/IBAN, information about the land (e. g. plot number, land registry entries), your relationship to the land (e. g. owner, lessee) and type of land use. In addition to this, we also process personal data that we have assigned to you, in particular information on compensation payments rendered by us. 

    We require this data in order to be able to obtain and manage the rights of way for our facilities. We therefore need your contact data, for example, in order to make contact with you concerning accessing property or for carrying out works on land. We need your bank account details/IBAN in order to be able to pay you compensation.

    Insofar as we have not collected your personal data directly from you, we have collected it from the official properties cadastral information system, the land registry or by query to other authorities (e. g. residents´ registration office, municipalities) or to other third parties (e. g. property owners, family members, farmers or grid operators) or we receive the data from engineering offices commissioned by us. These are not publicly accessible sources.

    3. What is the legal basis for the processing?

    The legal basis for the processing is Art. 6 para. 1 lit. b) GDPR, according to which the data processing is permissible when it is required for the fulfilment of a contract. Such a contractual relationship between us contains among other things provisions for using the property or the land used by you and sets out compensation to be paid by us. A contract normally exists in the form of a right of use in rem (limited personal easement) or a license agreement.

    Insofar as no contractual relationship for using your property or the property used by you exists, the legal basis for processing data is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in processing the data because otherwise we are not able to fulfil our public interest tasks of constructing and operating our transmission system and telecommunications network. 

    Insofar as we process your data when our facilities are not (no longer) on your property or the property used by you, the legal basis is Art. 6 para. 1  lit. f) GDPR. We have a legitimate interest in processing the data because otherwise we are not able to ensure the safe operation of our facilities (e. g. repair works). 

    4. How long will your data be stored?

    Your data is stored by us for as long as this is necessary for achieving the respective purpose. As a matter of principle, we store your personal data as long as property that is owned or used by you is affected by our systems, or until we permanently decommission and, when necessary, remove our facilities. 

    Beyond this, we store your personal data when we have a legitimate interest in it. 

    Compensation receipts are stored for eleven years after issuance because of statutory retention periods.

    On expiry of these periods, your personal data is deleted or destroyed.

    5. In the case of direct collection: Are you obliged to provide your data or is provision necessary to conclude a contract?

    It is neither legally nor contractually obligatory for you to provide your personal data. There is no obligation to provide your personal data.

    However, it is necessary to provide your personal data in order to be able to establish or execute a contractual relationship between us for the use of your property or that property used by you. If you do not provide us with your personal data, this has in particular the consequence that we are unable to fulfil our statutory prescribed obligations to protect your rights of ownership or use, or are only able to do so in a restricted way, (e. g. information about property claim, payment of compensation).

    6. Passing on data 

    We pass on your personal data when required to the following external places: engineering offices, building companies, authorities, law courts. Insofar as this is the case, we conclude contractual provisions with the external places as a matter of principle to protect your personal data. Unless your personal data is protected in another way, e. g. by already existing statutory regulations.

    Within our company, only those persons have access to your data who require this data for properly obtaining and managing the rights of way.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Right to object according to Art. 21 GDPR

    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
    You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Right of withdrawal according to Art. 7 para. 3 GDPR

    Insofar as we process your data on the basis of your consent, you may withdraw this consent at any time. By withdrawing consent, the lawfulness of the processing that was carried out on the basis of the consent up to the point of withdrawal shall not be affected.

    Data protection information for landowners and managers for existing pipelines - PDF

  • Data protection information for property owners and managers for new pipelines

    Data protection information for property owners and managers for new pipelines

    As of: July 2020

    Data protection information for property owners and property managers

    The protection of your personal data very important to us. We therefore process your data solely on the basis of statutory regulations. Below we inform you about how we process your personal data within the scope of obtaining and managing the rights of way for our high pressure natural gas pipeline network as well as our telecommunications network ("facilities"). 

    1. Who is responsible for processing your data?

    You can reach us using the following contact details:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr. Alexander Menges, using the contact details below:

    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? What is the source of this data?

    We process when required the following personal data: surname and first name, academic title, name of birth, address and contact details, date of birth, bank account details/IBAN, information about the property (e. g. plot number, land registry entries), the relationship you have to the property (e. g. owner, lessor) and the type of land use. We also process personal data that we have assigned to you, in particular information on compensation payments made by us. 

    We need this data to be able to obtain and manage the rights of way for our facilities. We therefore require, for example, your contact details in order to contact you regarding access or works on land. We need your bank account details/IBAN in order to be able to pay you compensation.

    Insofar as we have not collected your personal data directly from you, we have obtained this from the official property cadastral information system, the land registry or by queries to other authorities (e. g. residents´ registration office, municipalities) or other third parties (e. g. property owners, family members, farmers or grid operators) or we obtain this from commissioned engineering offices. These are not publicly accessible sources.

    3. What is the legal basis for the processing?

    Insofar as no contractual relationship yet exists with you to use your property or the property you use, the legal basis for processing the data is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in processing the data because we are otherwise not able to fulfil our tasks of constructing and operating our transmission system and telecommunications network, which are in the public interest. 

    Insofar as there is already a contractual relationship for using your property or the property used by you, the legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. Accordingly, the data processing is permissible when it is necessary to perform a contract. Such a contractual relationship between us contains, among other things, provisions on using your property or the property used by you and on compensation to be paid by us. A contract normally exists in the form of a right of use in rem (limited personal easement) or a license agreement.

    Insofar as we also process your data when our facilities do not lie (no longer lie) on your property or the property that is used by you, the legal basis is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in processing the data because we are otherwise not able to ensure the safe and secure operation of our facilities (e. g. repair works).

    4. How long will your data be stored?

    Your data will be stored by us as long as it is needed to achieve the respective purpose. As a matter of principle, we store your personal data as long as properties that are in your ownership or are used by you are affected by our facilities, or until we permanently decommission and, if required, dismantle our facilities.

    Beyond this, we store your personal data when we have a legitimate interest in it. 

    Compensation receipts will be stored for eleven years after their issuance because of the statutory retention periods.

    After expiry of these periods, your personal data will be deleted or destroyed. 

    5. In the case of direct collection: Are you obliged to provide your data or is it necessary to provide your data to conclude a contract?

    It is neither legally not contractually obligatory for you to provide your personal data. There is no obligation to provide your personal data.

    It is necessary, however, to provide your personal data in order to establish and perform a contractual relationship between us for using your property or the property used by you. If you do not provide us with your personal data, this has in particular the consequence that we are not able to, or only able in a limited way, to fulfil our legally binding obligations to protect your rights of ownership or use (e. g. information on land claims, compensation payment).

    6. Passing on data 

    We pass on your personal data, as required, to the following external places: engineering offices, construction companies, authorities, law courts. Insofar as this is the case, we conclude as a matter of principle contractual regulations with the external places to protect your personal data. Unless your personal data is protected in some other way, e. g. by already existing statutory provisions.

    Within our company, only those persons have access to your data who require this for properly obtaining and managing the rights of way.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Right to object according to Art. 21 GDPR

    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
    You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Insofar as you are of the opinion that the processing of your personal data violates applicable law, you may lodge a complaint at the data protection authority according to Art. 77 GDPR at any time.

    Data protection information for property owners and managers for new pipelines - PDF

  • Data protection information for enquiries about measures taken in connection with our facilities

    Data protection information for enquiries about measures taken in connection with our facilities

    As of: October 2018

    Data protection information in connection with enquiries about pipeline information or about planning and construction measures related to our facilities

    The protection of your personal data is very important to us. We therefore process your data solely on the basis of statutory regulations (e. g. GDPR). Below we inform you about how we process your personal data in connection with queries about measures related to our high pressure natural gas pipeline network, our telecommunications network and the corresponding facilities (hereinafter jointly referred to as "facilities").

    1. Who is responsible for processing your data?

    You can reach us using the following contact details:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr. Alexander Menges, using the contact details below:

    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? What is the source of this data?

    We process the personal data that you have given us in your enquiry about measures related to our facilities or that given in the enquiry of the company or authority that you are employed by. In addition to this, we also process personal data that was given to us in connection with a measure related to our facilities or that we have come to know.

    This is on a regular basis the following data: surname and first name, when necessary title, (business) address, (business) contact data (email, telephone number, mobile telephone number, fax number), or when required business organisational data (name of the company or authority, department, administrative office) as well as, when necessary, information about your relationship to the property (e. g. owner, lessee), type of property use and about the measures planned by you. We also process, where required, personal data that we have assigned to you (e. g. file reference).

    We require this data in order to be able to manage (planned) measures related to our facilities, in particular in the protective strip. We therefore need, for example, your contact details in order to be able to coordinate the measures with you.

    Insofar as we have not collected your data directly from you, your data was given to us either by stakeholders involved in the (planned) measures or we have collected your data in some other way, e. g. internet website of the company or authority that you are employed by.

    3. What is the legal basis for the processing?

    Insofar as a contractual relationship exists to use your property or the property used by you, the legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. Accordingly, the data processing is permissible if it is necessary in order to fulfil a contract. Such a contractual relationship between us contains, among other things, provisions for using your property. A contract normally exists in the form of a right of use in rem (limited personal easement) or a licence agreement. As soon as a third-party construction licence agreement regarding the (planned) measure has been concluded with you, this is the legal basis for the data processing.

    Insofar as a contractual relationship exists with the company or authority that you are employed by, the legal basis for processing your personal data is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest because otherwise we are not able to manage the measures related to our facilities and as a result are not able to ensure the safe and secure operation of our facilities, which is in the public interest. This legitimate interest also exists when no contractual relationship (still) exists with you or the company or authority that you are employed by.

    4. How long will your data be stored?

    Your data will be stored by us for five years after completing the operation related to the planned measure unless a measure is carried out related to our facilities. If a measure is carried out connected with our facilities, your personal data will be stored until the final decommissioning and dismantling of our facilities. This is the only way to guarantee the technical safety and secure operation of our facilities, which are both in the public interest. On expiry of these periods, your personal data will be deleted or destroyed.

    5. For the case that we collect your data directly from you, we inform you below about the following: Are you obliged to provide your data or is provision necessary to conclude a contract?

    It is neither legally nor contractually obligatory for you to provide your personal data. There is no obligation to provide your personal data.

    We do require your data, however, in order to be able to manage (planned) measures related to our facilities, in particular in the protective strip. Only when we process your personal data can we, for example, answer your queries for pipeline information and, if necessary, agree to your measure.

    6. Passing on data

    We pass on your personal data, when required, to the following external places: engineering offices, construction companies, authorities. Insofar as this is the case, we conclude contractual provisions with the external places as a matter of principle in order to protect your personal data.

    Within our company, only those persons have access to your data whose allocated tasks require this data to ensure the technical safety and secure operation of our facilities.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act). 
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing
    • Art. 20 GDPR you have the right to data portability

    Right to object according to Art. 21 GDPR
    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.

    You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Insofar as you are of the opinion that the processing of your personal data violates applicable law, you may lodge a complaint at the data protection authority according to Art. 77 GDPR at any time.

    Datenschutzhinweise für Anfragen zu Maßnahmen im Bereich unserer Anlagen - PDF

  • Data protection information for the LinkedIn fan page of "terranets bw GmbH" or "Hydrogen for Baden-Württemberg" of terranets bw GmbH

    Data protection information for the LinkedIn fan page of "terranets bw GmbH" or "Hydrogen for Baden-Württemberg" of terranets bw GmbH

    As of: February 2023 

    Data protection information for the LinkedIn fan page of "terranets bw GmbH" or "Hydrogen for Baden-Württemberg" of terranets bw GmbH

    For the information service we offer, terranets bw GmbH uses the technical platform and services of LinkedIn Ireland Unlimited Company, Wilton Place, Grand Canal Dock, Dublin 2, Ireland (referred to as "LinkedIn" for short). All information regarding the data protection provisions of LinkedIn Ireland Unlimited Company is available at https://privacy.linkedin.com/de-de.

    We wish to point out that you use these LinkedIn fan pages and their functions on your own responsibility. This shall apply especially for using the interactive functions (e.g. comment, share, rate). Alternatively, it is also possible to access the information offered on this page via our websites at www.terranets-bw.de or www.h2-fuer-bw.de.

    1. Data collection and processing

    When visiting our LinkedIn fan page, LinkedIn automatically collects information about you, including your IP address as well as additional information. This process of collecting data is independent of whether you have a LinkedIn account or not. In the same way, it does not depend on whether you are logged into your account or not. LinkedIn´s privacy policy describes in detail what information is collected and processed by LinkedIn at https://www.linkedin.com/legal/privacy-policy.

    2. Legal basis and purpose

    The legal basis for processing along with the purposes your data is used for are itemised at  https://www.linkedin.com/legal/privacy-policy(Sections 2 and 5.3). You can control the use of your data via your account settings. Further information on this is available at https://privacy.linkedin.com/de-de/settings.

    3. Passing on of data

    Depending on your account settings, the data collected about you is processed by LinkedIn and may be transferred to third parties, also including countries outside the European Union. Further information on the passing on of your data to third parties is available at  https://www.linkedin.com/legal/privacy-policy (Section 3).

    4. Tracking und analysis

    When you access a LinkedIn page, the IP address assigned to your end device is transmitted to LinkedIn. According to information from LinkedIn, this IP address is anonymised (in the case of  "German" IP addresses) and deleted after 90 days. LinkedIn also saves information on users´ end devices (e.g. as part of the "login notification" function"); it may therefore be possible for LinkedIn to assign IP addresses to individual users.

    If you are currently logged in to LinkedIn as a user, a cookie with your LinkedIn ID is installed on your end device. LinkedIn is thus able to track that you have visited this page and how you have used it. This also applies to all other LinkedIn pages. Further information on this is available at  https://de.linkedin.com/legal/cookie-policy.

    Via LinkedIn buttons embedded in websites, it is possible for LinkedIn to track your visits to these websites and assign them to your LinkedIn profile. Based on this data, it is possible to offer content or advertising that is tailored to you.

    If you wish to prevent this, you should log out of LinkedIn or deactivate the "stay logged in” function, delete the cookies installed on your device, close your browser and restart. This will delete the LinkedIn information that can directly identify you, allowing you to use our LinkedIn page without revealing your LinkedIn identifier. When you access the page´s interactive functions (like, comment, share, news etc.), a LinkedIn login screen opens. After any login, you are once again recognisable to LinkedIn as a clearly identifiable, specific user.

    5. Your rights

    We hereby inform you that, in accordance with Article 15 et seq. GDPR, you have the right to obtain information on the relevant personal data from terranets bw GmbH under the conditions defined therein. You also have the right to rectification or deletion as well as to restriction of processing. Moreover, you have the right to object to the processing as well as the right to data portability. Pursuant to Article 77 GDPR, you also have the right to lodge a complaint with a data protection supervisory authority should you have the opinion that the processing of personal data relating to you infringes this regulation. In the case that the processing is based on Article 6 para. 1 lit. a GDPR or Article 9 para. 2 lit. a GDPR (consent), you also have the right to revoke consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

    Further information is available at: https://privacy.linkedin.com/de-de

  • Data protection information for public participation as part of planning approvals

    Data protection information for public participation as part of planning approvals

    As of: November 2021

    Data protection information for public participation as part of planning approvals

    Protecting your personal data is very important for us. We therefore process your data solely on the basis of statutory regulations. Below we inform you about how we process your personal data in connection with your suggestions to the planning and construction of new building projects.

    1. Data processor
    You can reach us using the following contact details:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart

    Telephone: 0711/7812-0
    Telefax: 0711/7812-1296
    Email: info[at]terranets-bw.de

    You can reach our corporate Data Protection Officer, Mr. Alexander Menges, using the contact details below:

    Telephone: 0711/7812-1312
    Email: datenschutz[at]terranets-bw.de

    2. Which data of yours is processed and for what purpose? 
    We process, when required, the following personal data: surname and first name, academic title, address and contact details, information about the property (e. g. plot number, land registry entries), the relationship you have to the property (e. g. owner, lessee) and the type of land use. We also document your suggestions and reasons pertaining to these suggestions and process your data while evaluating your suggestions. Additionally, we process personal data that we have assigned to you. 

    You have provided us with this data as part of the public participation in planning or construction of new building projects. We carry out dialogue events in communities that are affected by new constructions. At these events, you have the chance to give us suggestions pertaining to the planning and construction works. You also have the opportunity to share your suggestions with us by telephone, by email or via other channels. We use your data, in particular, to evaluate your suggestions, to take these into consideration in the planning and construction phases, to contact you should we have queries and to inform you on the further course of your suggestion. Should your suggestion relate to land you own or use and this land is affected by a new development project, we will use your suggestion to manage our rights of way.


    3. What is the legal basis for the processing?

    The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f) GDPR. We have a legitimate interest in processing the data because we are otherwise unable to evaluate your suggestions if required and contact you should we have questions.

    4. How long will your data be stored?

    We will store your data for as long as required to achieve the respective purpose. As a basic principle, we store your personal data as long as property you own or use is affected by new development projects or until we permanently decommission the pipeline and, if required, remove. 

    If you give or send us suggestions without a property you own or use being affected by a new construction project, your data will be stored for one year after the planned pipeline has been commissioned. 

    When these periods expire, the personal data will be deleted or destroyed respectively. 

    5. Are you obliged to provide your data or is provision of your data necessary to conclude the contract?

    It is neither legally nor contractually obligatory to provide your personal data. There is no obligation to provide your personal data. Neither is it necessary to provide your personal data in order to be able to establish or execute a contractual relationship between us.
    Should you not provide your personal data, this will in particular result in our not being able to contact you with any questions we might have and will mean that we cannot inform you about the further course of your suggestion.

    6. Passing on data

    As and when required, we pass on your personal data to the following external places: service providers (e. g. engineering offices), authorities, courts. Insofar as this is the case, we conclude contractual provisions with the external places as a matter of principal to protect your personal data unless your personal data is protected in another way, e. g. by already existing statutory regulations.
    In our company, only those people have access to your data who require this data, for example to evaluate your suggestions, to take these suggestions into consideration in the planning or construction phases, to contact you with questions and to inform you about the further course of your suggestion as well as to manage the rights of way for our pipeline network.

    7. The rights of the data subject

    With regard to the processing of your personal data, you have the following rights as a data subject. Under the prerequisites of 

    • Art. 15 GDPR you have the right to obtain information on the personal data processed about your person. Please note the restrictions of Section 34 of the BDSG (Federal Data Protection Act).
    • Art. 16 GDPR you have the right to rectification of inaccurate data 
    • Art. 17 GDPR you have the right to erasure of personal data. Please note the restrictions of Section 35 of the BDSG (Federal Data Protection Act).
    • Art. 18 GDPR you have the right to restriction of processing 
    • Art. 20 GDPR you have the right to data portability 

    Right to object according to Art. 21 GDPR
    Insofar as we process your data on the basis of legitimate interests (Art. 6 para. 1 p. 1 lit. f) GDPR) and if grounds against this processing arise relating to your particular situation, you have the right pursuant to Art. 21 para. 1 GDPR to object to this processing. In the event of an objection, we shall no longer process your data for these purposes, unless we are able to give evidence of compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
     You have the right to object – without restriction - to any kind of processing for direct marketing purposes according to Art. 21 para. 2 GDPR.

    Insofar as you are of the opinion that the processing of your personal data violates applicable law, you may lodge a complaint at the data protection authority according to Art. 77 GDPR at any time.

    Data protection information for public participation as part of planning approvals – PDF

  • Data protection information according to Art. 13ff. GDPR in connection with the Telecommunications Act (TKG) and the Act to Regulate Data Protection and Privacy in Telecommunications and Telemedia (TTDSG) of terranets bw GmbH

    Data protection information according to Art. 13ff. GDPR in connection with the Telecommunications Act (TKG) and the Act to Regulate Data Protection and Privacy in Telecommunications and Telemedia (TTDSG) of terranets bw GmbH

    Stand: Oktober 2023

    Data protection information according to Art. 13 GDPR in connection with TKG and TTDSG

    AreaData protection information in connection with contracts pertaining to the provision of telecommunication services (esp. internet and telephony) as well as services related thereto.
    Short explanationInsofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    We take protecting your personal data very seriously. On the following pages, we wish to inform you on how your data is processed and what rights you have in connection with your personal data.
    Within the scope of our business relationship, you are only required to provide the personal data that is necessary for establishing, executing and terminating the business relationship and for fulfilling the related contractual obligations or that we are legally obliged to collect. 
    This data protection information shall apply from 1 December 2021 as a result of the TKG legislative amendment and the new TTDSG. 

    I. Definitions

    The General Data Protection Regulation and the Federal Data Protection Act that is based thereupon protect personal data. However, legal entities are not protected by this regulation. In this respect, the following information, insofar as it is based on the General Data Protection Regulation and/or the Federal Data Protection Act, shall apply to your rights exclusively in the case that you are not a legal entity.

    This data protection declaration uses terms that are used in the General Data Protection Regulation (GDPR). Moreover, the terms of the Telecommunications Act (TKG) and the Act to Regulate Data Protection and Privacy in the Telecommunications and Telemedia (TTDSG) shall apply. The terms are listed, inter alia, in Art. 4 GDPR, Section 2 of the TTDSG and Section 3 of the TKG.

    II. Who is responsible for processing my data

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    This data protection information shall apply for data processing by: 

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart 

    III. Data Protection OfficerYou can reach the Data Protection Officer at the following address:

    terranets bw GmbH
    Am Wallgraben 135
    70565 Stuttgart 
    E-Mail: datenschutz[at]terranets-bw.de
    Tel.: +49 711 7812 1312

    PLEASE NOTE: 
    We are legally obliged to inform you of any breach of personal data protection if the conditions set out in Art. 34 GDPR are met and in cases specified in Section 168 TKG (amended by TKModG), i.e. when such a breach of personal data protection seriously affects or is likely to seriously affect your rights or legitimate interests.

    For questions, uncertainties or complaints you can – irrespective of this – reach the Data Protection Officer at the contact address provided. 

    Pursuant to Section 168 (4) of the Telecommunications Act (TKG), we are obliged to inform you when disruptions originate from your data processing system. Insofar as it is technically possible and reasonable, we have the right to inform you of appropriate, effective and accessible technical means by which you can recognise and eliminate these disruptions. In this case, we are also allowed to redirect parts of the data traffic from and to you insofar as this is necessary to be able to inform you about the disruptions. 

    Pursuant to Section 168 (5) of the Telecommunications Act (TKG) the following shall apply: If we are informed by the Federal Office for Information Security about specific significant risks emanating from your data processing systems, we are obliged to inform you about them without delay. Insofar as it is technically possible and reasonable, we are required to inform you of appropriate, effective and accessible technical means by which you can recognise and prevent these risks. 

    IV. Collecting and processing personal data

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    The categories of personal data set out below are collected by us and originate from the following data sources:

    Category of personal data Data source

    Master and inventory data in the sense of Section 3 No. 6 of the TKG and Section 2 (2) No. 2 of the TTDSG

    Inventory data is data of an end user (i.e. a user according to Section 3 No. 13 of the TKG, who neither operates public telecommunication networks nor provides publicly accessible telecommunication services), that is required for establishing, structuring content, amending or terminating a contractual relationship pertaining to telecommunication services. 
    Inventory data includes among other things:

    • Company name (if applicable, for sole traders also surname, first name)
    • Address
    • Name, address, date of birth of authorised representatives, commercial register numbers, competent register court, VAT ID 
    • Contractual data (e.g. customer number)
    • Passwords (insofar as they are assigned by us for the customer)
    • Billing data
    • Bank data 
    • Contact data (email address, telephone number and, if applicable, fax number)

     
    Inventory data – as far as it is required – is also processed prior to concluding the contract insofar as this is necessary within the scope of the pre-contractual creation, processing and performing of a contract summary.  

    Insofar as it is required in connection with establishing identity for establishing and amending the contract and recording inventory data, we reserve the right to request presentation of an official identification document. Proof of identity can be provided as follows:

    • By presenting the official identification document, of which we are allowed to make a copy (Section 7 of the TTDSG). 
    • By means of electronic identify verification acc. to Section 18 of the Identity Card Act 
    • Acc. to Section 12 of the eID Card Act or
    • Acc. to Section 28 (5) of the Residence Act 

    Within the scope of changes to the contract party position (e.g. because of an inheritance case or after establishing/terminating a registered civil union or liquidation of a company) or change of (company) name, the corresponding following documents are required as means of proof: 

    • Marriage/Divorce certificate (for natural persons)
    • Change of name certificate (for natural persons)
    • Confirmation of establishing/terminating the civil registered union (for natural persons)
    • Death certificate (for natural persons)
    • Excerpt from the commercial register as well as excerpt from the trade register and, if applicable, additional required company-law documents (e.g. shareholder resolutions, shareholder contract etc.)

    Insofar as the participants are legal entities, the additional following inventory data shall apply:

    • Name and address of the company
    • Authorised representative bodies 
    • If applicable, commercial or trade register

    In the case of terminations because of moving or changing the company address (and if as we are unable to provide the service at the new location) we reserve the right to request a corresponding deregistration/registration or commercial and trade register registration as proof of the completed move or the completed change of address. 

    We have received this data from you.
    Traffic data in the sense of Section 9 of the TTDSG in connection with Section 3 No. 70 of the TKG  We have collected this data from you within the scope of the actual service provision.  

    Traffic data is any data whose collection, processing or use is required to provide a telecommunication service.

    Traffic data includes: 

    • Number or identification of the connections involved (IP address, MAC address, access data to the connection) or of the end devices, personal authorisation identifier, also the card number when using customer cards, for mobile connections also the location data (Section 9 (1) No. 1 of the TTDSG)
    • Start and end of the respective connection by date and time and – if the fees depend on it – the transmitted data volume (Section 9 (1) No. 2 TTDSG)
    • The telecommunication service you use (Section 9 (1) No. 3 of the TTDSG)
    • The end points of dedicated connections, their start and end by date and time and – if the fees depend on it – the transmitted data volumes (Section 9 (1) No. 4 of the TTDSG)
    • Other traffic data required for setting up and maintaining the telecommunication services and billing (Section 9 (1) No. 5 of the TTDSG). 

    IMPORTANT INFORMATION: 

    • Section 9 (1) No. 1-3 of the TTDSG, also includes itemised bills (insofar as requested by end user prior to the relevant billing period)
    • The traffic data will only be processed insofar as this is required for setting up or maintaining the telecommunication, for billing purposes or for setting up additional connections (Section 9 (1) of the TTDSG)  
    • Using the internet generates a large amount of data. We store only general traffic data such as the times of use and used bandwidth. Personal data is not evaluated.  
    • We collect your telephony data to provide telephone services (VoIP) and for the billing. As a basic principle, no content is stored, but only the information with which telephone numbers a connection was established and for how long. In detail, these are the date and time, duration of the call, outgoing call numbers and incoming call numbers.
      Message content (e.g. SMS, MMS, voice messages) are only stored when this is required for providing the special service you have ordered.
    • Insofar as a number display is offered in the specific product and service description, your telephone number can be blocked from being displayed either permanently or temporarily for the called party providing your end device supports this feature. If you do not have a suitable end device or do not wish your number to be displayed, transmission of your telephone number can be permanently suppressed.
    • Moreover, we use your IP address to detect misuse such as spam or the sending of malware. 
    • Furthermore, pursuant to Section 12 of the TTDSG we are allowed to process end-user traffic data as well as control data of an information technology protocol for data transmission that is transmitted independently of the content of a communication process or that is stored on servers involved in the communication process and is required to ensure communication between recipient and sender in order to detect, localize or to resolve disruptions or errors in telecommunication systems. This also applies to disruptions that could lead to a restriction of the availability of information and telecommunication services or to unauthorised access to the users´ telecommunication and data processing systems.

    Access data for end-user routers is used for remote access to support the configuration process within the framework of Section 24 of the TTDSG (e.g. setting up DECT, setting up WIFI) and if necessary, also to assist in eliminating disruptions (e.g. to retrieve system data to detect the cause of the disruption).

     

    In individual cases, we process the following other data:

    • Residents´ registration office data (esp. for relocation) or trade register excerpt or commercial register excerpt (for address changes or change of the company)
    • Credit score 
    • Third-party recommendations (customers/friends – e.g. as part of a customer referral programme
    • Information from customer surveys, esp. customer satisfaction surveys 
    • Porting data (in connection with a change of provider)
    • Information connected to telecommunication market processes (via the Federal Network Agency); more specific information available on the Federal Network Agency´s website at www.bnetza.de.
    Residents´ registration office or commercial register or trade register
    Other customers / friends
    Customer information
    Other market participants
    Federal Network Agency 

    V. Purpose of data processing and legal basis 

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    We process your data only when we have your consent to dos so or the processing is legally permitted.  

    Purpose of processin Legal basis 
    Consent cases 

    Processing inventory data for marketing purposes

    IMPORTANT INFORMATION: 
    This is only permitted if you have given your prior consent and to the extent you consented to. Consent can be withdrawn (revoked) at any time with future effect. Such revocation does not affect the legality of the processing performed up to the revocation. We inform you of the option to revoke within the scope of the consent process.

    Art. 6 Abs. 1 a DSGVO 
    Contract initiation and contract fulfilment cases  

    Processing of inventory and traffic data for the purpose of contract initiation and contract fulfilment 

    INFORMATION:
    Additional details are provided in the respective specific product and service descriptions. This includes the processing of inventory and traffic data as part of detecting, localising and eliminating disruptions and errors in telecommunication systems as well as for securing entitlement to fees in cases of unlawful use of a telecommunication network or service. 

    Art. 6 Abs. 1 b DSGVO 
    Performing a legal obligation 

    Legal obligations – Prevention and investigation of criminal offences

    Insofar as we are requested to provide data by a competent authority in legally permissible cases, we are obliged to pass on the data to them. Depending on the nature and scope of the request, this also includes your connection and usage data. 
    In individual justified and legitimate cases, we are also obliged to grant a competent authority access to your usage behaviour of telecommunication services provided by us and to enable audio monitoring of your connection. The respective national and EU provisions for protecting the secrecy of telecommunication shall apply. 

    Art. 6 Abs. 1 c DSGVO, §§ 22, 23 TTDSG 
    We are subject to various legal obligations such as the Money Laundering Act, tax laws and stipulations of the telecommunications regulations, especially of the Telecommunications Act and the (future) ePrivacy Regulation. The purposes of processing include fulfilling tax-related checking and reporting obligations, fulfilling the telecommunications industry requirements, sanctions list check as well as prevention of fraud and money laundering.Art. 6 Abs. 1 c DSGVO 
    Existence of a legitimate interest 

    Improving the service and quality control

    Your data is also used by us to improve and make our services more efficient. We are thus able to offer you better services in the future. We also measure the quality of our services by means of your data.

    In addition, your contract data is also used for the purpose of generating analyses. These analyses assist us in improving our products for you. Before we use your contract data for these purposes, we anonymise or pseudonymize the data. In this way, (by looking at the data), you as an individual person are either no longer identifiable (anonymisation) or are identifiable only with additional information (pseudonymisation). As part of the pseudonymisation we replace your first name, for example, with another, randomly chosen value.

    Art 6 Abs. 1 f DSGVO 

    Direct marketing, market and opinion research 

    In addition to processing your data for the purpose of direct marketing (by post), we also use your data for the purpose of market or opinion research in order to find out what interests and demands exist with respect to future products.

    Art. 6 Abs. 1 f DSGVO 

    Credit checks

    Based on our legitimate interest in protecting ourselves from payment defaults, we carry out credit checks for payment methods that pose a payment default risk for us prior to concluding a contract. For this purpose, we transmit your data (name, address) to a credit agency that provides us with a stored credit score for your person. Based on your credit score, it is decided on whether to conclude a contract with you. For credit checks, we use the following credit agencies: 
    Creditrefom Boniversum GmbH, Hellersbergerstr. 11, 41460 Neuss. Further information on data processing at Creditrefom Boniversum is available online via the information sheet "Boniversum-Informationen gem. Art. 14 DSGVO” at https://www.boniversum.de/eu-dsgvo/Informationen-nach-eu-dsgvo-fuer-verbraucher/.

    For the same reason, we transmit data related to behaviour not in line with the contract or fraudulent behaviour to the above-mentioned credit agency as part of the application, performance and termination of the business relationship. 

    Information with regard to data processing by the credit agency and on automated decision-making is available at the link provided above.
     

    Art. 6 Abs. 1 f DSGVO i. V. m. § 31 BDSG 

    VI. Data recipients or recipient categories

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    We process your data in a confidential manner, only the departments and employees who need this data to fulfil the aforementioned purposes have access to your data.
    This also means that data is only transmitted to third parties when this is required and legally permissible for the aforementioned purposes or you have granted prior consent. 

    Data recipients Remarks
    Third-party recipients with no corporate affiliation (within the scope of the normal contract fulfilment) 
    • IT service providers
    • IP address managers 
    • Marketing service providers
    • Printing service providers
    • Advisory and consulting providers
    • Credit agencies
    • Debt collection agencies
    • Sales partners
    • Suppliers of mailing and internet services
    • Selected specialist companies, service technicians for commissioning and fault clearance of your connection
    • Logistics service providers
    • Analysis specialists
    • Document and data carrier disposal companies
    • Authorities
    • Legal guardians and persons with a power of attorney
     
    Third-party recipients with no corporate affiliation (special cases) 
    Transmission occurs to public authorities when there is a legal obligation to do so. This includes for example law enforcement authorities, tax authorities and local authorities.
    Transmission also occurs to legal guardians and persons who have a power of attorney. 
    cial cases)
     
    Third-party recipients with corporate affiliation 
    terranets bw GmbH is part of the EnBW Energie Baden-Württemberg AG and works together with other corporate group companies. Transmission of personal data to other corporate companies only occurs when there is a legal basis for doing so and it is required for one of the aforementioned purposes. 
    In this case, within the corporate group, there is always either: 
    • an agreement on commissioned data processing or
    • a group-wide agreement on the handling of personal data.
     

    VII. Transmission to a non-EU jurisdiction

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: 
    The data is transmitted in this case to the following non-EU jurisdictions. In this regard, it must be ensured that the following non-EU jurisdictions have an adequate data protection level. This is subsequently provided as follows: 

    Non-EU jurisdictionAdequate level of data protection by means of

    Andorra, Argentina, Faroe Islands, Israel, Isle of Man, Canada, Guernsey, Jersey, Switzerland, Uruguay, New Zealand.

    Recipient category: 

    Establishment of an adequate data protection level by means of standard contractual clauses pursuant to Art. 46 (2) (b) GDPR as well as additional contractual guaranties (cf. Schrems II).

    USA 

    Recipient category:

    Establishment of an adequate data protection level by means of standard contractual clauses pursuant to Art. 46 (2) (b) GDPR as well as additional contractual guaranties (cf. Schrems II).

    Information available at: 
    http://eur-lex.europa.eu/legal- content/DE/TXT/PDF/?uri=CELEX:32001D0497&from=DE 
    http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2004:385:0074:0084:DE:PDF oder  
    http://eur- lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:DE:PDF

    INFORMATION:
    Your data will not be stored by us outside the European Economic Area. However, access from a country outside the European Economic Area is possible by way of administration access as the operable capability of the systems is often ensured by the follow the sun model. In these cases, data access only occurs when either an adequacy decision exists for the respective country, we have agreed with the service providers on the standard contractual clauses provided by the EU Commission for such cases including more far-reaching guarantees that have been required since CJEU (Schrems II), or the respective company has set up its own internal binding data protection regulations that have been recognised by data protection authorities.

    VIII. Storage period

    We store personal data for as long as it is required for the aforementioned purposes and/or to comply with statutory retention obligations and until all mutual claims are fulfilled. If the purpose for which the data was collected has been fulfilled, the data is deleted regularly unless their temporary further processing is required. This means that – insofar as no special cases exist (please see information below the following table) – your data will be deleted as follows: 

    Category pf personal dataDeletion deadline
    Master and inventory data *) in the sense of Section 3 No. 6 of the TKG as well as Section 2 (2) No. 2 of the TTDSG (for existing contract)6 months after termination of the contract **)
    Master and inventory data *) in the sense of Section 3 No. 6 of the TKG as well as Section 2 (2) No. 2 of the TTDSGG (for non-existing contracts – e.g. for exercised revocation rights or the customer does not send the order after transmission of the contract summary or after the subsequent transmission of the contract summary does not approve it)   1 month after it is determined that the contract will not be concluded or was revoked. **)
    Copy of identity document for purposes of establishing and changing a contractual relationship in the sense of Section 7 of the TTDSGImmediate destruction after establishing the end user´s details required for concluding the contract.
    Traffic data *) – Telephone service (insofar as relevant for billing and no dispute exists) ***)A maximum period of 6 months after dispatching invoice **)
    Traffic data – telephone service (insofar as not relevant for billing and purpose fulfilled – e.g. itemised bill transmitted) ***)Immediately **)
    Traffic data – internet service (login, user ID etc.)7 days
    Contents of messagesErasure by customers themselves or in accordance with respective agreement/ service description
    Special case data on the customer portalIn the case that invoices are stored in an account for downloading, invoices are stored there until the respective download is carried out by the customer (however, no longer than 6 months after the end of the contractual relationship).
    In the case that traffic data is stored in an account for downloading, this traffic data is stored for a maximum period of 6 months and then automatically erased.

    *) for certain data in individual cases, retention periods of up to 10 years can also apply under the Commercial Code, the Fiscal Code and the Money Laundering Act. Furthermore, statutory limitation periods of up to 30 years can make is necessary to retain certain data for evidentiary purposes. 
    **) unless you have granted consent to a longer storage, e.g. because you explicitly want connection data to be sent another ten (10) weeks after the invoice is dispatched. A right to storage for misuse and fraud analysis remains reserved for up to 7 days.  
    ***) the data is not erased if longer storage is required by valid legal regulations or by judicial order. .  

    IX. Your rights as data subject

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, you have the following rights with respect to the processing of your personal data:

    Your rightsRemarks
    Information
    Pursuant to Art. 15 GDPR you have the right to information on the data processed about your person.
     
    Rectification
    Pursuant to Art. 16 GDPR you have the right to rectify inaccurate or incomplete personal data.
    Please observe the restrictions set out in Section 34 of the BDSG
    Erasure
    Pursuant to Art. 17 GDPR you have the right to erasure of personal data.
    Please observe the restrictions set out in Section 35 of the BDSG
    Restriction of processing 
    Pursuant to Art. 18 GDPR you have the right to restrict processing. 
     
    Data portability
    Pursuant to Art. 20 DSGVO you have the right to data portability.
     
    Right to object (direct advertising) 
    Pursuant to Art. 21 (2) GDPR you can object without restriction to processing for direct advertising purposes at any time..  
     
    Right to object (for processing on the basis of public or legitimate interests) 
    Insofar as the data is processed on the basis of legitimate interests (Art. 6 (1) (f) GDPR) or to perform a task carried out in the public interest, the right to object to the processing exists pursuant to Art. 21 (1) GDPR.  
    In this case, the data is no longer processed for this purpose unless we can demonstrate compelling legitimate grounds for the processing that prevail over your interests, rights and liberties or the processing serves to assert, exercise or defend legal claims.
    Revocation (of a consent)  
    You have the right to revoke a granted consent pursuant to Art. 6 (1) (a) GDPR at any time.
     
    Right to lodge a complaint
    Insofar as you are of the opinion that the processing of your personal data breaches applicable law, you have the right to lodge a complaint with a data protection authority pursuant to Art. 77 GDPR at any time.
    This is: 
    The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
    Postfach 10 29 32 
    70025 Stuttgart 
    Tel. 0711 6155 410 
    poststelle[at]lfdi.bwl.de 
    This right shall apply irrespective of other administrative or judicial remedies.

    You may submit your objection or consent revocation to us at any time. This can be without any specific form. In order to be able to process your objection or revocation in an orderly way and to avoid delays, we kindly ask you to use the following contact address:

    terranets bw GmbH 
    Am Wallgraben 135 
    70565 Stuttgart 
    info[at]terranets-bw.de 

    X. Provisioning requirements or obligations

    You must provide only the personal data that is required for concluding, performing and terminating the contractual relationship or specific purpose or that we are obliged to collect because of legal regulations. If you do not provide this data, we will be forced to decline concluding the contract or will no longer be able to fulfil the contract.

    XI. Automated decision-making (Art. 22 GDPR)

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: We would like to point out that we do not make use of automated decision-making. With regard to the credit check, please refer to the link given in Section V.   

    XII. Amendment clause

    As our data processing is subject to changes, our data protection information is adapted from time to time. We will inform you of changes in a timely manner. You can find the respective current version of this data protection information at https://www.terranets-bw.de/datenschutz

    XIII. Information on your right to object pursuant to Art. 21 GDPR

    Insofar as the GDPR is applicable to you, i.e. insofar as you are not a legal entity, we inform you of the following: Right to object in individual cases 
    You have the right to object, for reasons arising from your particular situation, at any time to the processing of personal data related to you that occurs based on Art. 6 (1) (e) GDPR (data processing in the public interest) and Art. 6 (1) (f) GDPR (data processing based on a balancing of interests). This shall also apply to profiling based on these provisions in the sense of Art. 4 No. 4 GDPR (insofar as it is applicable). 
    In this case, in the case of an objection, we will refrain from processing your personal data with future effect unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and liberties or the processing serves to assert, execute or defend legal claims.

    Right to object to data processing for direct marketing purposes 

    In individual cases, we process your personal data in order to conduct direct advertising. You have the right to object to the processing of data related to your person for the purpose of such advertising at any time. This shall also apply to profiling insofar as it is connected to such direct advertising. 

    If you object to data processing for direct advertising purposes, we will refrain from processing your data for these purposes with future effect.

    Data protection information according to Art. 13 GDPR in connection with TKG and TTDSG - PDF

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